Pulling My Hair Out!

Dear Herbal Essences,

I'm very disappointed in your latest business practice. I've been buying your Hello Hydration shampoo and conditioner for about 3 yrs now and have RAVED about it! I've told my friends and extolled the virtues of your product. I've also stocked every bathroom in my house with your product. But no more. Now I have to find a new shampoo and conditioner :( When you switched to the new labels I got a little concerned. But I bought 2 bottles and found that the product hadn't changed. Well apparently you were only finishing off the last of the old stuff because when I cracked open this new bottles of both shampoo and conditioner today was I disappointed!

The once familiar smell of coconuts was replaced with that of crayons! Then when I looked at the bubbles that the shampoo made instead of being a rich lather of white lather... the bubbles had an eerie blue tint. Almost like you had to add an extra dye to the product that stayed after it lathered up. But I used it and it did it's job. I wasn't thrilled but I could live with it. No so much with the smell, because I have small boys and the shower is the only time I get away from the smell of crayons but I could cope if the product still worked.

Until I used the conditioner. I have very thin hair that knots and tangles very easily. I have tried a lot of products that have left me unhappy that either don't work, or that cost an arm and a leg. So I have happily bought your Hello Hydration conditioner for at least 3 yrs because I've not only enjoyed the scent, but it's actually WORKED! Now it doesn't do either! The coconut and orchid that is claimed to be on the front of the bottle is no where in the scent... and I spent about 10 minutes trying to get the tangles out of my hair.

So I guess my question to you is... was it really worth it to lose your loyal fan base? Do you have any plans to change your formula back? Because of your actions I will forced to find be find a new shampoo and conditioner.

Your Once Very Loyal Customer,
Kim Holbert